Borrowing money, costs money

Service document

Who are we?

Pursuant to the Financial Supervision Act (WFT), we are obliged to provide you with information about the principles used by us for our services prior to the conclusion of a financial agreement.

Our data

Mailbox :
Stonecoal Road 2011
43410 SS Clyde

Visiting address :
Stonecoal Road 2011
43410 SS Clyde

Phone: 419-547-0576

AFM license is registered with the Chamber of Commerce for Central Ohio under number 291388941.
License number Netherlands Authority for the Financial Markets is 412989213.
With this permit we can advise and mediate in:

  • Consumptive credit
  • Mortgage loan
  • Life insurance
  • Non-life insurance

What can you expect from us?
With regard to the above services, you can expect the following services from us:

  • Making an inventory of your wishes, needs and your risk appetite: recording your customer profile;
  • Providing information on appropriate financial arrangements and financial products available in the market;
  • Submitting alternatives and calculations based on different products and providers;
  • Provide insight into the consequences of decisions to be taken;
  • Explain and motivate the advice provided;
  • Record in writing and sign the advice.

Our accessibility
By phone at telephone number 419-547-0576 from Monday to Friday from 9 a.m. to 9 p.m. and Saturday from 10 a.m. to 4 p.m. You can also send an e-mail via our contact form.

Our services
The services provided by fall under Distance Selling in the context of the WFT. This means that you as a consumer do not have to visit our office and we do not come to your home to conclude an agreement. In the case of Distance Selling, you as a consumer have the right to revert to this after conclusion of an agreement. Our services are advice-free. This means that we do not have any contractual obligations to advise you to choose the financial products of certain insurance companies, banks and / or mortgage lenders. mediates in the realization of agreements between you and the providers cooperating with us. We have concluded an agreement with all these providers to exclusively mediate. We periodically make a selection of the financial products offered by banks and insurance companies. We work with a number of preferred companies. We determine who they are. We are therefore completely free in our advice.

What we expect from you?
You may set high standards of our services, but to achieve that we also expect something from you. Naturally, we expect you to provide us with the correct information. This is in your best interest. We need the correct information from you to provide good advice on your insurance, mortgage, credit, pension and other financial matters. Our advice and / or management will follow on the basis of the information you provide. If there are changes in your personal situation or in that of your family, we expect you to notify us as soon as possible. Changes include the following subjects: change of address, change of account number for direct debit, death, birth, marital status (divorce, marriage, cohabitation, etc.), income (increase, decrease, possibly relevant to change product) and current loans elsewhere. We request that you check the details of the documents provided by us and / or the company for correctness and to pass on any inaccuracies to us immediately.

Your personal data
We have your data for the benefit of our work. To protect your privacy, we have registered our organization with the Dutch Data Protection Authority (CBP) under number m1396896.

For the work that we carry out for you (assignment agreement), it is necessary that we request personal data from you and process it in our administration or advice and quotation programs. We provide this information to providers where we request quotes or financial products or services for you. The personal data is stored for up to 5 years after the financial product has ended.

As a data subject, you have the right to see what information we have stored about you in our records. You can submit a request to this effect via . If you believe that the information held by us is incorrect or is being held incorrectly, you can request us to amend or delete this information. You can also request us not to distribute this information further (restriction). In such a case, we may ask for further substantiation of your request, in order to determine in this way whether your request is correct.

If we have received personal data from you because you have given us explicit permission for this, for example to carry out marketing activities, you can withdraw that permission at any time.

If we do not execute your request for access, change, deletion or restriction, you have the right to file a complaint about this with the Dutch Data Protection Authority or to lodge an appeal with the Civil Court. For more information, please refer to .

In principle, payments of premium, interest and / or repayment take place monthly by authorizing the bank and / or insurer to have the funds debited from your bank or giro account by direct debit. The debit will take place at a fixed time and will be announced to you in advance by the bank and / or insurer. A lump sum insurance premium payment is also used (the one-off purchase price). This premium is often co-financed in the total financing. It is of course important that you pay on time. If this does not work for any reason, please inform us as soon as possible so that we can find a solution together with you.

Way in which we are rewarded
According to the law, we may only be paid for advice and brokerage in credit by the provider of the credit and not directly by the consumer. We therefore receive a fee from the provider of the credit for our services, in the form of a continuous commission. Therefore, you do not have to pay any separate costs to us when taking out the loan. If you have paid the interest on your loan, you have therefore also paid for our services. advises and mediates only in NET credit protection insurance in the field of disability, unemployment and death risk. This means that does NOT receive any commission on these products. You pay the premium that you pay on the insurance policy, monthly or all at once, directly to the insurance company. These costs therefore do not include any surcharges or extra amounts for our services.

Remuneration of our employees
The interests of our customers are central to our services. This is reflected in the way in which we reward our employees. Our employees are only remunerated on the basis of a fixed salary. There is therefore no variable remuneration, so that the customer's interests come first. We direct our employees to qualification, integrity, diligence and customer satisfaction. The assessment of this code of conduct determines the fixed income of our employees.

Do you have a complaint?
Naturally, we do our best to provide you with the best possible service. However, if you are not satisfied, we ask you to report this to us, so that we can still try to satisfy you. It is also possible to fill in a complaint form via our website and send it to us by post or e-mail. If you feel that we have not yet responded to your complaint to your satisfaction, you can contact the following independent complaints body:

Box 21434
2509 AG The Hague
Telnr: 419-765-4181 (10 cents per minute)
FinanceSuyuixin connection number 700.005514

Termination of relationship
You have the right to terminate the relationship with our organization at any time. We too can take the initiative to end the relationship with you. This does not alter the fact that existing contracts are maintained.

What do customers say about our services?

735 Customers rate with a 9.6 on Trustpilot

Trustpilot rating

Everything arranged quickly within two days so that we are cheaper.

Caroline 7 days ago
Trustpilot rating

Everything arranged super fast. Application made on Monday afternoon, had to send in a few more documents on Tuesday and the money was in the account on Wednesday. Absolutely great!

Mr. M. van der Meer 7 days ago
Apply for your loan online now!

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