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Outcomes Nibud research into Personal loans


December 1, 2018

The National Institute for Budget Information, better known as Nibud , has published the results of new research. The survey was conducted among households that have taken out a personal loan through an intermediary in the past two years. also participated in this investigation .

We are happy to list the results for you.

The research shows that consumers are generally satisfied with their personal loan. There are no problems with the monthly repayment of the personal loan. This indicates that the consumer has taken out a loan that suits his personal and financial situation. The acceptance standard that lenders use, which includes looking at the monthly fixed costs that a consumer has and the level of income, therefore has an effect.

Duration has more influence than expected

Nibud's research also shows that the duration has more influence on the experience of the consumer than expected. The longer the term, the lower the satisfaction. This could indicate that consumers find it difficult to repay for that loan a long time after spending the loan amount. The 'necessity' of the loan has been removed, causing more negative feelings about the loan.

Total amount deserves more attention

Although consumers think carefully about the amount of the loan, the monthly amount and the level of the interest, there seems to be less attention for the term of the loan. Consumers also pay less attention to the total amount. Some of the consumers no longer know the term of their loan or have no idea of ​​the total amount of their personal loan.

More focus on term and total amount

Nibud would like to see lenders and intermediaries focus more on the term and the total amount of the loan. Nibud advises by setting up the choice environment on the website differently. Research has also shown that clearly identifying the total amount affects the term that consumers choose. If the total amount is prominently displayed, more consumers opt for a shorter term.

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